End-to-end managed IT operations across the GCC. Helpdesk, NOC, endpoint and server management, cloud collaboration, backup, security, and ITIL-aligned governance - delivered from our UAE and KSA operations centres with one accountable provider.
DynamicUnit's Managed IT Services give GCC organisations a structured, SLA-driven IT operating model - with delivery centres in the UAE and Saudi Arabia covering the full region. We run your helpdesk, monitor your infrastructure 24/7, manage your endpoints and servers, operate your backup and security tools, and report against measurable SLAs.
Whether you're consolidating fragmented vendors, scaling beyond an internal IT team, or preparing for audit and compliance reviews, the service is built around the same proven process - ITIL-aligned, documented, and continuously improved through monthly reviews. We coordinate with your existing ERP, EAM, cloud, and security vendors so the end-to-end stack is governed under one operating model.
Regulatory-grade IT operations with strict change control, audit-ready documentation, and security incident escalation. Aligned with SAMA, CBUAE, and CBB requirements.
Clinical and administrative IT continuity, HIS / EHR support, biomedical endpoint coverage, and stringent backup and recovery for patient-data systems.
Plant IT, OT-IT bridging, shop-floor endpoint management, and SCADA / MES vendor coordination for production-critical environments.
Compliance-driven IT operations, NCA / NESA-aligned security practices, regulator-ready documentation, and citizen-service uptime targets.
Multi-site IT support, building-tech coordination, and integration with Dynamic CAFM and other FM platforms.
Multi-branch POS, network, and endpoint operations with extended-hours support windows aligned to retail and F&B trading hours.
Every module follows a documented process and contributes to monthly SLA, risk, and improvement reporting. Mix what you need today - expand as your operations grow. Click any module for full details.
Environment assessment, asset and user discovery, monitoring tool deployment, and documented transition into managed operations.
L1, L2, and L3 technical support across email, hardware, software, and user-account issues with full ticket lifecycle tracking.
Server health checks, endpoint management, patching, antivirus / EDR operations, performance monitoring, and capacity reviews.
Microsoft 365 and Google Workspace administration, mailbox and license management, Teams / SharePoint / OneDrive / Drive support.
Backup job monitoring, success / failure reporting, recovery testing, restoration support, and disaster recovery alignment.
Security monitoring, EDR alert review, vulnerability and patch coordination, access reviews, phishing response, and incident escalation.
Round-the-clock infrastructure and network monitoring with alert triage, initial remediation, and SLA-based escalation.
ISP, hardware, software, and cloud vendor case management, warranty follow-up, and unified escalation handling.
Scheduled maintenance, change planning, deployment support, impact review, rollback coordination, and post-change validation.
IT documentation, asset and access records, backup evidence, policy maintenance, and audit-ready compliance artefacts.
Incident, request, change, and problem management with service reviews, SLA governance, and continual improvement tracking.
Monthly service reports, incident trend analysis, SLA performance, risk and improvement summaries, and executive dashboards.
Defined response and resolution targets, priority classification, availability SLAs, and clear escalation contacts and ownership.
Built by a team that has also delivered ERP, EAM, and cloud implementations across the region. We understand both your business systems and the operations behind them.
On-the-ground presence in both major GCC markets with native Arabic and English support and visit capability across the region.
Our NOC runs round-the-clock with documented handoffs - not just an after-hours pager service.
Incident, request, change, problem, and service-level management run as documented processes - not improvisation.
Documentation and controls aligned with SAMA, NCA, CBUAE, CBB, and ISO 27001 audit requirements across the GCC.
We work with your existing Microsoft, AWS, Azure, Google, and security stack - not lock you into a single vendor.
Clear per-user / per-asset pricing, measurable SLAs, and monthly reports that show exactly what you're paying for.
We audit your current IT environment, inventory assets and users, document key systems, and define escalation paths - the foundation for everything that follows.
Monitoring tools, ticketing, RMM agents, and backup verification are deployed and integrated with your existing security and identity stack. Baseline reports go live.
Users are introduced to the helpdesk, SLAs become active, and the NOC takes over infrastructure monitoring. Knowledge transfer from your incumbent (if any) is structured and documented.
Monthly service reviews track SLA performance, recurring incidents, and improvement opportunities. Reports go to executives; risks and changes are governed as a programme, not ad hoc.
We'll assess your environment, agree the SLAs, and take operations off your plate.
