ISP, hardware, software, and cloud-vendor case management - escalations driven, warranties tracked, and accountability owned - so your team stops chasing third parties.
Every IT environment depends on third parties - ISPs, telcos, hardware vendors, software publishers, cloud providers. When something breaks, the work of chasing them, escalating, and proving the issue is theirs is enormous - and it usually falls on the internal team that has actual work to do.
DynamicUnit's vendor and third-party coordination service takes that work off your plate. We log the case, drive the vendor's process, escalate when SLAs slip, and keep your team and stakeholders informed throughout - so the vendor's problem stops being your problem.
Combined with our NOC and change management teams, vendor coordination becomes seamless - a network alert from the NOC can flow directly into an ISP ticket, with status updates flowing back into our ITSM for stakeholder visibility.
Customer benefit
Your team stops being the unpaid project manager for vendor incidents - the work of chasing third parties shifts to us, with documented accountability and status visibility.
Organisations with multiple ISPs, SD-WAN providers, or international links where carrier issues are frequent and complex.
Banks running on heavy vendor stacks with strict change windows and audit requirements for incident handling.
Retail, hospitality, and FM operations with hardware refresh and warranty management across many locations.
Organisations dependent on Azure, AWS, Google Cloud, and major SaaS - where vendor incident handling can be complex.
Connectivity, performance, and link issues logged and driven through ISP support to resolution.
Hardware failures triaged, warranty cases opened, replacement parts tracked, and RMAs coordinated.
Bug reports, support cases, and feature requests logged with software vendors and driven to closure.
Azure, AWS, Google Cloud, M365, and Workspace support cases handled on your behalf with appropriate severity.
When vendor SLAs slip or progress stalls, we escalate through the right channels - including account managers and regional leadership.
Active vendor cases visible in our portal with status, ownership, and next steps - reported monthly to stakeholders.
We know the regional ISPs, hardware distributors, and cloud account teams - and we have escalation paths into them.
Every case logged, every update captured, every escalation recorded - no "I think I called someone last Tuesday".
When standard support fails, we escalate to account managers, regional directors, and partner-level contacts - reach most internal teams do not have.
Vendor coordination informed by your underlying contracts - support tier, warranty terms, and SLAs - so we can hold vendors accountable.
A single major vendor incident can consume days of internal effort. Our coordination typically saves multiples of the service cost in internal time alone.
We capture your vendor list, contracts, support tiers, account managers, and historical issues during initial onboarding.
Issues identified by NOC, helpdesk, or your team route into our vendor coordination workflow with appropriate severity.
We log cases, drive vendor processes, push for SLA compliance, and escalate when needed - communicating throughout.
Cases closed with documented resolution; vendor performance reviewed monthly with recommendations on contract or vendor changes.
Talk to us about scope, SLAs, and how this module fits with the rest of your IT operations.
